Politique de remboursement

PayeSIM Refund Policy

At PayeSIM, we strive to provide you with an excellent shopping experience and optimal internet connectivity. However, we understand that there may be occasions when you need to cancel a purchase or request a refund. Below you will find our detailed refund policy:

Refund Period

We have a 30-day return policy, which means you have 30 days after receiving your eSIM to request a return.

Conditions for a Refund

Unused Service

A full refund is possible if the eSIM card has not been activated and no data has been used. Refund requests must be submitted within 30 days from the purchase date.

Connection Issues

If you experience connection issues caused by PayeSIM or the internet provider, you can request a partial or full refund. Please contact our support immediately when the issue arises. Refunds cannot be guaranteed if the issue is reported after your trip has ended.

Incompatible or Locked Devices

If your device is not compatible with the eSIM or access is blocked, we will refund your amount, provided the eSIM has not been activated and no data has been used. Proof (screenshot) of the incompatibility or blockage is required. Refund requests must be submitted within 30 days from the purchase date.

Processing Fees

A processing fee of $3 USD will be charged for each refund.

Refund Process

Contact

You can request a refund via chat or email support@payesim.store.

On sale eSIM or gift cards

Unfortunately, we cannot accept returns on sale eSIM or gift cards.

Information

Provide all necessary details and relevant screenshots to support the refund process.

Steps to Request a Refund

Contact Support

Reach out to our support team via chat or email support@payesim.store.

Application Review: Your application will be thoroughly reviewed.

Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@payesim.store.

Alternative Method

If the original payment method is no longer available, we will find an alternative solution.

Important Notes

Refunds are based on the exact amount you paid. Additional costs not directly related to the product will not be refunded.

Thank you for choosing PayeSIM. If you have any questions or issues, please do not hesitate to contact our support team. We are available 24/7 to assist you.